Each one-time PrivatePackets.io purchase includes a fully functional VPN server, on a dedicated Ubuntu 14.04 x64 server hosted by DigitalOcean. You get full root level access to this server. Outside installation of the VPN server setup we have no access to your server. If you have trouble with your server just click the rebuild link located in the email we send you and you can rebuild your server in minutes.
PrivatePackets.io has support for every popular and secure VPN protcol. This includes OpenVPN and L2TP/IPSec, SSL and SSTP. That level of VPN support covers all popular devices. We also provide setup guides for Windows, Mac OSX, Android and iOS.
PrivatePackets.io has an extremely complex automated install that performs the setup and configuration of multiple VPN protocols. We deploy this to a $5 per month DigitalOcean droplet. The details of this droplet can be found here.
The droplet that is created is yours and will run until you remove it from DigitalOcean. Since you have root access to the server you can use it for whatever you would like. There are no restrictions in place.
PrivatePackets.io supports all popular and safe VPN protocols. So if you have trouble with one protocol, we first suggest trying another protocol. No matter what platform your running, if L2TP/IPSec is not working we'd suggest trying the SoftEther VPN client as its nearly impossible to block on a firewall. Lastly we would suggest trying OpenVPN and then SSTP.
We rely on Stripe for all credit card processing. Your credit card is never stored in our system, it is sent directly to Stripe for processing.
The account credentials sent to your email supports an unlimited number of connections.
Never, we are a privacy-focused company and have a strict no logging policy! Unlike our competitors that offer hosted services, PrivatePackets.io does not retain remote access to your server after the VPN server install and setup. We
We rely on the best hosting company in the world, DigitalOcean. The cost to setup the server through PrivatePackets.io is $3 and it's only charged once at setup. The DigitalOcean application authorization process gives us API access to create a new server and then run through the automated VPN installation and setup process. The monthly charge for your DigitalOcean droplet is $5 and is charged directly by DigitalOcean.
PrivatePackets.io offers the hightest level of reliablity and fastest VPN speed in the world, all for the lowest cost of any competitor. This is because your DigitalOcean virtual machine is dedicated to you and no one else.
The best way to reach us is to email us directly at: email@example.com. In addition if you are experiencing trouble with your VPN server you can rebuild the machine from a fresh image using the link we provided in your email.
No, due to the extremely low cost of our application we do not offer any refunds. If you experience any issues with PrivatePackets.io please let us know at firstname.lastname@example.org.
The rebuild link we include in your welcome email allows you to deploy a new server in any one of the 7 locations. It is extremely helpful if you like to use your server for other tasks and something goes awry while playing! Just remember to remove any (Droplets) servers from DigitalOcean yourself as we never delete anything from your account automatically.